Privacy Policy

Appalachian Appliance Pros (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit appalachianappliancepros.com, contact us, or request appliance repair service.

Who We Are

Appalachian Appliance Pros provides appliance repair services in the Tri-State area (Kentucky, West Virginia, and Ohio). You can reach us at:

• Phone: 606 694-3122
• Email: service@appalachianappliancepros.com
• Service area: Raceland, KY and surrounding communities

Information We Collect

We may collect information you provide directly, including:

• Name, phone number, and email address
• Service address and details about the appliance or repair needed
• Messages you send through our website form, email, phone, or text
• Scheduling preferences and service history related to your requests

When you use our website, we may also receive limited technical information such as IP address, browser type, device type, and pages visited. Our contact form uses Cloudflare Turnstile to help prevent spam; Cloudflare may process technical data as part of that security check.

How We Use Your Information

We use the information we collect to:

• Respond to service requests and schedule appointments
• Provide estimates, repairs, follow-up communication, and customer support
• Improve our website and business operations
• Protect against spam, fraud, and misuse of our forms
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We do not use your information for unrelated third-party marketing.

How We Share Information

We may share information only as needed to operate our business, including with:

• Service providers that help us run our website and forms (for example, hosting and form processing)
• Parts suppliers or manufacturers when needed to complete a repair
• Professional advisors or insurers when reasonably necessary
• Authorities when required by law or to protect our rights and safety

Cookies and Similar Technologies

Our site may use essential cookies or similar technologies needed for security, form protection, and basic site functionality. We do not use advertising trackers to build profiles for third-party ads. You can control cookies through your browser settings.

Data Retention

We keep customer and service-related information for as long as reasonably needed to provide service, maintain business records, resolve disputes, and meet legal or warranty requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business recordkeeping needs. To make a request, contact us using the phone number or email above.

Children’s Privacy

Our services are intended for adults seeking appliance repair. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Security

We take reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of our website after changes means you acknowledge the updated policy.

Contact Us

Questions about this Privacy Policy or your information can be sent to service@appalachianappliancepros.com or 606 694-3122.